FAQ

ABOUT OUR PACKAGING:
Please note, we do wrap our brush shampoo in sustainable paper. You can easily add it to your compost bin, recycle or toss it into your garden. This creates less waste than using the traditional plastic jar, and is more eco friendly. Our wrapping is unbleached, and a simple compostable coffee filter. Sometimes, less is more.

PAYMENT:
We accept credit cards as a form of payment. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. We also accept Paypal. 

SHIPPING:
We ship every Wednesday.  If we do ship late, we will upgrade shipping to Priority mail.

REFUNDS & EXCHANGES:
We do not allow exchanges due to the nature of the product. 
Refunds are on a subjective basis, and will be at the discretion of the owner. Most cases, a store credit is issued. 

PRIVACY:
Clean Apothecary does not access your accounts, we do have our own SSL Certificate to ensure customer security. Please do not share your account information. We will NOT be held liable if you do. We keep your personal information private and secure. When you make a purchase from Clean Apothecary, you provide your name, email address, credit card information, address, phone number and a password. We use this information to process your order(s), to keep you updated on your purchases and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to this store. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. 

PRO DISCOUNT:
We will issue a coupon code, and once the code is issued, we do monitor usage. If the code is shared, the program will end. We extend 20% across the board.

COPYRIGHT & TRADEMARK NOTICE:
Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Clean Apothecary., Copyright ©, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping in this store or placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

LINKS: 
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Clean Apothecary is not responsible for the operation of, or content located on or throughout any such site.

MULTIPLE PRODUCT ORDERS:
For multiple product orders, we will make every attempt to ship all items contained in that order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge will be applied to the first product(s) shipped on a multiple shipment order.

ORDER ACCEPTANCE POLICY:
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Clean Apothecary reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

OTHER CONDITIONS:
These conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether this store signs them or not. Clean Apothecary reserves the right to make changes to this site and these conditions at any time.

TYPOGRAPHICAL ERRORS:
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Clean Apothecary shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Clean Apothecary shall also have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Clean Apothecary will issue a refund to your card in the amount of the incorrect price.